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Shipping, Returns & VAT
Open Access Ltd does not ship physical products for software purchased online.

Keycodes are delivered to you by e-mail or fax. A hard copy of the licence certificate, key code and invoice are then mailed to your billing address. Remember to carefully check the e-mail address you give. Credit card security check can sometimes delay processing of orders. Please contact us for any queries concerning on-line orders.

If your requirement has a deadline, please either order well in advance and/or phone your order through during UK office hours.

Because of difficulty authenticating EC TVA (VAT) numbers online, all transactions using the WorldPayTM service involving EC member states will have UK VAT added at the standard rate, currently 17.5%. Transactions with non-EC territories will not be charged UK VAT.

EC traders wishing to make a tax free purchase should contact Open Access Ltd.
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